Terms & Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern RSJ Motorfactors Ltd's relationship with you in relation to this website.

The term "RSJ Motorfactors Ltd or "us" or "we" refers to the owner of the website whose registered office is 14 Cheswick Close, Willenhall, West Midlands, WV13 3JA. Our company registration number is 05913034. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:


Refund Policy

We offer our customers a "cooling off' period of 7 working days after receipt for all items with very few exceptions ( like items personalised like number plates etc). Within this period, a buyer can decide to cancel the purchase. RSJ Motorfactor accept returns within 14 calendar days to give the buyer enough time after the cancellation to return the item. The buyer will be responsible for all costs of returning the product / products. Items damaged or not fit for resale may be subject to a surcharge. 

Privacy Policy

This Policy applies to the use of personal data collected through the Site, i.e. data which relates to an identifiable individual, for example, names, addresses, email addresses and telephone numbers ("Customer Information").

By using the Site you consent to the use of Customer Information as set out in this Policy.

Collection of Customer Information

Customer Information that you submit

Visitors to the Site can make use of the majority of the services provided, without disclosing any personal information.However when making a purchase and enquire you may be required to provide personal and/or business details. Information that you submit to us, for instance by sending us an email enquiring about a service or by ordering a service, will be recorded by RSJ Motorfactors Ltd and will be used for the purposes set out below.


A cookie is a series of data characters which is stored on your computer's hard drive by your web-browser. The next time you visit the Site (using the same computer) our server will recognise the cookie and provide us with information about your last visit.

Cookies are used on the RSJ Motorfactor site to enable:

  • us to customise pages for you based on your web-browser type or the information you may have provided to the Site.
  • If you do not want a Cookie to be stored on your hard drive you should select the appropriate options on your web-browser. Please refer to your web-browser provider or system user guide for detailed information on disabling cookies. Please be aware that disabling cookies will prevent the correct operation of track it.

Internetworking Protocol Addresses

An internetworking protocol address ("IP Address") is a number automatically assigned to your computer on connecting to the Internet. RSJ Motorfactors Ltd will make a record of your IP Address and may use it for administrative, security and statistical purposes.

Use and Disclosure of Personal Information

  • Customer Information is used to provide and/or enhance the services we offer to you.
  • RSJ Motorfactors may also use Customer Information to keep you informed of new products and/or services that we are offering and think you may find of value.
  • RSJ Motorfactors will not provide or sell Customer Information to any third party not affiliated with RSJ Notorfactors other than in the circumstances set out below:
  • We may disclose Customer Information to our agents and contractors in order to provide services to you.
  • We may provide Customer Information to credit reference agencies.
  • We reserve the right to release Customer Information when we believe that release is appropriate in order to comply with law or regulation or to protect the rights, property, or safety of our employees, agents or customers, or other third parties.
  • We may also transfer Customer Information if we reorganise our business and/or sell part of our business (Customer Information may be one of the business assets transferred to the purchaser).
  • We may from time to time use your personal information to send you information by telephone, fax, email or post about our company, our special offers and other information that you may find useful. We may also telephone you to discuss quotations given via the website. If you do not wish to receive this information please advise us on 01902 459001.

Security of Customer Information

RSJ Motorfactor Ltd understands that privacy is important to you. We will take all reasonable precautions to ensure that the Customer Information that we hold about you remains confidential. Information security techniques and controls, such as firewalls, anti-virus software and access control procedures are deployed to protect against:

  • unauthorised access;
  • improper use or disclosure;
  • unauthorised modification; and
  • unlawful destruction or accidental loss.

Customer Information is handled on a ‘Need to Know’ basis and access is only provided to those employees who have a legitimate need for that information for the purposes of our business.

Telephone Call Recording

To help us continually improve our service and in the interests of security, we may monitor and/or record your telephone calls with us.

Delivery Policy

Goods supplied to Buyers within the UK will normally be delivered within 7 working days of acceptance of order. Goods supplied to buyers from outside the UK will have a separate estimate provided as part of the order acceptance process.

Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.

The Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event, time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

Delivery of the Goods shall be made to the Buyers address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

Title and risk in the Goods shall pass to the Buyer when they leave the factory for delivery.

The Purchaser shall pay the cost of carriage, except that where the value of the order exceeds a minimum value as stated by the Seller on the website from time to time. The cost of delivery will vary, depending upon the value of the order placed.

All deliveries will include packaging, unless otherwise stated

Why come to us?

Price Match Promise

Found it cheaper elsewhere? Call our friendly sales team and theres a good chance we can beat it. T&C's apply.

Nationwide Delivery

Fast nationwide delivery available, with most items being posted same day.

Trade Enquiries

Want to purchase in bulk? Call us now and speak to our team for trade discounts.


Need Help?

Our team are here to help, call us on 01902 401444 and we will offer expert advice for any of your exhaust queries

Get in Touch
Have a question or would like a quote for any of our products or services? We would love to hear from you, our helpful staff will be in touch within the next 24 hours.
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